Posted Date : April 17,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : MB-3025
Government Authority located in Colorado; USA based organization looking for expert vendor for emergency medical transport billing and collection services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide emergency medical transport billing and collection services.
- Assist with completing applications for Medicare and Medicaid, as well as establishing a national provider identifier (NPI).
- Provide training of personnel on accurate report writing to include documentation, medically necessary data, signatures, trip sheet completion, etc.
- Provide invoicing process and procedures, to include patients and third-party payers, including, but not limited to Medicaid, Medicare, commercial and private insurance carriers.
- Provide a sample billing invoice.
- Currently uses a homegrown ePCR program. Provide requirements for gathering necessary information for billing purposes.
- Include billing software used and ability to interface with industry COTS ePCR systems (when current homegrown system is replaced).
- Provide certified medical coders; compliance with all HIPAA and CMS requirements
- Provide toll free number for billing inquiries.
- Provide language interpretation for non-English speaking customers and services for hearing impaired.
- Describe refund process for administrative issues (i.e. overpayment errors, etc.).
- Provide policy and process for handling situations of patient financial hardship.
- Describe the point when your firm closes accounts and forwards to a collection agency.
- Describe the write-off process.
- Describe process for handling funds and accommodating city deposits.
- Agency needs to accept payment via check, credit card, wire transfer.
- Agency needs to accept payment via US Mail, on-line or via telephone.
- Proposal should include proposed service fees for credit card payments.
- Provide process and procedures used for collections, include timeline for various actions.
- Provide list of services and agencies used to gather information necessary for collections.
- Describe how customer complaints are handled.
- Describe process for handling funds and accommodating city deposits.
- Agency needs to accept payment via check, credit card, wire transfer.
- Agency needs to accept payment via US Mail, on-line or via telephone.
- Proposal should include proposed serve fees for credit card payments.
- Provide average collection rate for all accounts for each category of account, i.e. 60 days, 90 days, 120 days, etc.
- Provide mechanism to make out-of-state collections and describe process.
- Describe typical types of legal action taken by your company.
- Provide sample letters for delinquent accounts and when they are used.
- Provide sample of all standard reports, to include: monthly, quarterly, patient billing statements, aging reports, revenues, deposit reconciliation, etc.
- Include description of all report capabilities.
- Demonstrate ability to create ad hoc reports as requested by the city.
(2) All questions must be submitted no later than April 29, 2019.
(3) A mandatory pre-proposal conference will be held on April 22, 2019.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 13,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : MB-3025
Government Authority located in Colorado; USA based organization looking for expert vendor for emergency medical transport billing and collection services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide emergency medical transport billing and collection services.
- Assist with completing applications for Medicare and Medicaid, as well as establishing a national provider identifier (NPI).
- Provide training of personnel on accurate report writing to include documentation, medically necessary data, signatures, trip sheet completion, etc.
- Provide invoicing process and procedures, to include patients and third-party payers, including, but not limited to Medicaid, Medicare, commercial and private insurance carriers.
- Provide a sample billing invoice.
- Currently uses a homegrown ePCR program. Provide requirements for gathering necessary information for billing purposes.
- Include billing software used and ability to interface with industry COTS ePCR systems (when current homegrown system is replaced).
- Provide certified medical coders; compliance with all HIPAA and CMS requirements
- Provide toll free number for billing inquiries.
- Provide language interpretation for non-English speaking customers and services for hearing impaired.
- Describe refund process for administrative issues (i.e. overpayment errors, etc.).
- Provide policy and process for handling situations of patient financial hardship.
- Describe the point when your firm closes accounts and forwards to a collection agency.
- Describe the write-off process.
- Describe process for handling funds and accommodating city deposits.
- Agency needs to accept payment via check, credit card, wire transfer.
- Agency needs to accept payment via US Mail, on-line or via telephone.
- Proposal should include proposed service fees for credit card payments.
- Provide process and procedures used for collections, include timeline for various actions.
- Provide list of services and agencies used to gather information necessary for collections.
- Describe how customer complaints are handled.
- Describe process for handling funds and accommodating city deposits.
- Agency needs to accept payment via check, credit card, wire transfer.
- Agency needs to accept payment via US Mail, on-line or via telephone.
- Proposal should include proposed serve fees for credit card payments.
- Provide average collection rate for all accounts for each category of account, i.e. 60 days, 90 days, 120 days, etc.
- Provide mechanism to make out-of-state collections and describe process.
- Describe typical types of legal action taken by your company.
- Provide sample letters for delinquent accounts and when they are used.
- Provide sample of all standard reports, to include: monthly, quarterly, patient billing statements, aging reports, revenues, deposit reconciliation, etc.
- Include description of all report capabilities.
- Demonstrate ability to create ad hoc reports as requested by the city.
(2) All questions must be submitted no later than April 29, 2019.
(3) A mandatory pre-proposal conference will be held on April 22, 2019.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: May 13,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$